Support

All items usually ship within 3-5 business days once order is placed & payment is received unless another date scheduled before you make your purchase. We try our hardest to ship orders much sooner. Canada Weekends & Holidays not included. If you need an item sooner please contact (info@celebrationsbycris.com) me before you purchase your item.

We are not responsible for delays with the postal service. Once a package has left myhands and is in the hands of the postal service, it is out of our control how long it can take to ship. We can only give estimates based off the average shipping time frame from past experiences.

NOTE: I am not responsible for lost, stolen packages, or delays caused by USPS or Canada Post, therefore insurance is recommended for your protection.

Turnaround time is 3 to 5 business days prior to shipping. Shipping time is anywhere between 3-6 weeks, depending on your destination. Orders are shipped Canada Post Regular Parcel International Mail. International order doesn’t have tracking information available once your order leaves Canada. I am not responsible for your order once it's ship.
We have no way of knowing how long it will take your items to be delivered. Shipping times vary, once the order has shipped it may arrive within 3 -6 weeks depending on customs or destination.
I am not responsible for lost. late, or missing orders unless you requested to ensure your order.

I am not responsible for any custom fees or taxes.

Please always read the listing descriptions. The descriptions will always say what is included for that listing. If a photo includes several different items we will show photos of the other items so you can see what they look like as a "set".

Our shop hours are Monday to Friday 9:00 am- 6:00pm. We are closed on Canada Holidays & Weekends. Please allow 1-5 business days for me to respond to emails. I usually answer emails within 1-2 business days but please always allow up to 5 business days.

Your positive feedbacks are very important and greatly appreciated! Your purchase will always be sent out in perfect condition and packaged with care.

Please note that is the buyers responsibility to pay for the returning shipping.

If you are not completely satisfied please contact me before leaving feedback. We are happy to work with you to figure out a solution if there is a problem.

Once you received your order, please let me know if everything is good. If there is any issues/ problems with you order, YOU MUST contact me within 48 hrs of receiving your order, so that we can resolve any issues.

**I will work with you to make sure you're happy with your order**

Please see more here. 

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